“The educated differ from the undeducated as much as the living differ from the dead"- Aristotle
Q: Does an Hybrid Maintenance solution apply to equipment that has reached
End of Life (EOL) by the OEM?
A: Absolutely! This is typically the best reason to choose Hybrid Maintenance
Q: How long as Tredent been providing third party maintenance solutions?
A: Tredent has been providing third party maintenance for over 12 years
Q: What is Third-party maintenance?
A: Third-party maintenance extends your hardware equipment’s lifecycle after the OEM warranty has expired. Successful third-party partnerships are typically measured by inventory availability and level of experience and skill set of certified technicians.
Q: What type of SLAs do you offer?
A: Tredent offers 24x7x4, 8x5xNBD, we also offer On-Site sparing.
Q: Can Tredent provide software patches and updates?
A: Software patches and upgrades are the intellectual property of the OEM. We recommend TDS-NetSupport coverage when software updates are offered FREE by the OEM, or software updates are no longer available {End of Software Maintenance (EoSW)}
Q: What kind of customer satisfaction guarantee do you offer?
A: Customer satisfaction is our TOP PRIORITY. We offer a "no questions asked" money back guarantee for the remaining months of the agreement, if for any reason the customer is unhappy with our solution.
Corporate Headquarters
31312 Via Colinas Unit 106
Westlake Village, CA 91362
Phone: 805-716-8120
info@tredent.com
