Frequently Asked Questions

“The educated differ from the undeducated as much as the living differ from the dead"- Aristotle

Q:  Does an Hybrid Maintenance solution apply to equipment that has reached

End of Life (EOL) by the OEM?

A: Absolutely! This is typically the best reason to choose Hybrid Maintenance

Q: How long as Tredent been providing third party maintenance solutions?

A: Tredent has been providing third party maintenance for over 12 years

Q: What is Third-party maintenance?

A: Third-party maintenance extends your hardware equipment’s lifecycle after the OEM warranty has expired. Successful third-party partnerships are typically measured by inventory availability and level of experience and skill set of certified technicians.

Q: What type of SLAs do you offer?
A: Tredent offers 24x7x4, 8x5xNBD, we also offer On-Site sparing. 

Q: Can Tredent provide software patches and updates?

A: Software patches and upgrades are the intellectual property of the OEM. We recommend TDS-NetSupport coverage when software updates are offered FREE by the OEM, or software updates are no longer available {End of Software Maintenance (EoSW)}

Q: What kind of customer satisfaction guarantee do you offer?

A:  Customer satisfaction is our TOP PRIORITY. We offer a "no questions asked" money back guarantee for the remaining months of the agreement, if for any reason the customer is unhappy with our solution.